If you cannot connect to the agent download page, try one of the other solutions in this table. Internet Session URL, including the custom path. Try to connect to the agent download page from both the internal network and the external network, located at Session URL/dwnl/ where Internet Session URL is your If you have changed any settings, click Save in the Internet Proxy Connection details screen. If the test fails, try one of the following solutions:
Also ensure that you open ports on your outward facing firewall and router. See the Dameware Centralized Installation Guide for more information.Īre the ports you use for the Internet Proxy open?Įnsure that the ports used for communication are open on the computer running the Dameware Central Server and the Dameware Internet Proxy. Ensure that the component pairing password from the Internet Proxy matches the component pairing password entered in the Configuration Wizard on the Central Server.
Open the Configuration Wizard on both the computer with the Central Server running and the computer with the Dameware Internet Proxy running. If it is closed, the Internet Session also closes.Īre the Dameware Central Server and the Dameware Internet Proxy successfully paired? The connection dialog box must remain open while you wait for the End User to connect to the Internet Session. If you cannot successfully connect to another user with an Internet Session, check the following scenarios. Dameware Internet Session troubleshooting tips
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